Nowadays, chatbots -namely, conversational agents- have become so popular for companies; almost every company has an ongoing chatbot project! In general, the companies prefer getting a cloud-based (SaaS) chatbot in order to quickly go live. However, when the conversation requires a domain-specific knowledge, it becomes inefficient to use a generic chatbot. In this situation, a custom in-house solution seems a better option.
As an example, at Vodafone, the challenge was to give relevant information about Telecom specific services in the Turkish language. Our in-house product is now capable of making a conversation in Vodafone terminology! Vodafone subscribers are able to get information about their tariff or take actions such as purchasing an add-on, changing tariff, etc.
Now, I contribute to this product to make it smarter and self-learner and actually, it is a great experience for me!